Terms of Use

Introduction and Acceptance

These Terms of Use (these “Terms”) are a binding agreement between you and FreeTime LLC, a Nevada limited-liability company, located at 521 Fifth Avenue, 17th Floor, New York, NY 10175 (“FreeTime,” “we,” “us,” or “our”). These Terms govern your access to and use of the freetime.app website, the FreeTime mobile applications, and all related pages, features, tools, content, and services that link to or reference these Terms (collectively, the “Platform”).

These Terms apply to every person who accesses or uses the Platform, whether as a casual visitor or browser, as a customer who requests or books services, or as an independent service provider who offers services through the Platform (each, a “User,” and collectively, “Users”). By accessing or using any part of the Platform, by clicking “I agree” or a similar button, or by otherwise indicating your acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms and by all policies incorporated by reference, including the FreeTime Privacy Policy and Cookie Policy.

If you do not agree to these Terms, you must not access or use the Platform. Your continued use of the Platform constitutes your ongoing acceptance of these Terms as they may be amended from time to time in accordance with Section A-2.

PLEASE READ SECTION A-17 (BINDING ARBITRATION AND CLASS-ACTION WAIVER) AND SECTION B-6 (ASSUMPTION OF RISK AND RELEASE) CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

Definitions

In these Terms, the following capitalized terms have the meanings given below. Other capitalized terms are defined where they first appear. Defined terms include their singular and plural forms.

• “Content” means any text, images, photographs, graphics, audio, video, reviews, ratings, listings, profiles, messages, data, and other materials that are posted, uploaded, transmitted, or otherwise made available on or through the Platform, by FreeTime, Users, or third parties.
• “Customer” means a User who accesses the Platform to search for, request, book, or purchase Services from a Provider, or who does so on behalf of another person or household.
• “Platform” means the FreeTime website located at freetime.app, the FreeTime mobile applications, and all related webpages, features, functionality, tools, application programming interfaces, and Content made available by FreeTime that link to or reference these Terms.
• “Provider” means an independent third-party individual or business that registers with the Platform to offer, schedule, and perform Services for Customers. Providers are independent contractors and are not employees, agents, partners, or joint venturers of FreeTime.
• “Provider Agreement” means the FreeTime Independent Contractor Agreement, together with any related policies, that a Provider must separately accept in order to offer Services through the Platform, as further described in Part C. For Provider-specific matters, the Provider Agreement controls over these Terms to the extent of any conflict.
• “Services” means the home and personal services offered by Providers and requested or booked by Customers through the Platform, which may include cleaning, laundry, errands, and massage, and which may later include beauty, cooking, event planning, dog walking, and other categories that FreeTime may add or remove from time to time.
• “User” means any person who accesses or uses the Platform in any capacity, including visitors, browsers, Customers, and Providers.
• “User Content” means Content that a User posts, uploads, submits, transmits, or otherwise makes available on or through the Platform, including profiles, listings, messages, ratings, and reviews.

Part A: General Terms (All Users)

The terms in this Part A apply to all Users of the Platform, including visitors, Customers, and Providers.

A-1. Who These Terms Cover; Acceptance

A-1.1 These Terms bind every User of the Platform. By accessing or using the Platform in any manner, you agree to these Terms on your own behalf and, if you use the Platform on behalf of an organization, household, or other person, on behalf of that party, and you represent that you have authority to bind that party.

A-1.2 Additional terms apply depending on how you use the Platform. Part B sets out additional terms that apply to Customers who request or book Services. Part C sets out additional terms that apply to Providers. Where a provision applies only to a particular category of User, it is so stated; otherwise, Part A applies to all Users.

A-1.3 These Terms incorporate by reference the FreeTime Privacy Policy and Cookie Policy, and, for Providers, the Provider Agreement. By using the Platform, you also agree to those documents.

A-2. Changes to the Terms

A-2.1 FreeTime may modify these Terms at any time in its discretion. When we make material changes, we will take reasonable steps to notify Users, such as by posting the updated Terms on the Platform with a revised effective date, by email, or by an in-application notice.

A-2.2 Except where a longer notice period is required by law, changes become effective when posted or on the effective date stated in the updated Terms. Your continued access to or use of the Platform after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

A-2.3 We may also modify, suspend, or discontinue any part of the Platform, including features, Services categories, and pricing displays, at any time, with or without notice, subject to any commitments made to you at the time of a confirmed booking.

A-3. Eligibility

A-3.1 The Platform is intended solely for Users who are at least eighteen (18) years old and who can form a legally binding contract. By using the Platform, you represent and warrant that you are at least 18 years of age and that you have the legal capacity to enter into these Terms.

A-3.2 You further represent that you are not barred from using the Platform under the laws of the United States or any other applicable jurisdiction, and that your registration and use of the Platform do not violate any applicable law, rule, or regulation, or any agreement to which you are a party.

A-3.3 FreeTime may refuse, restrict, suspend, or terminate access to the Platform, in whole or in part, to any person or entity, at any time, in its discretion, subject to applicable law.

A-4. What FreeTime Is and Is Not

A-4.1 Neutral technology marketplace. FreeTime provides an online marketplace and related technology that enables independent Providers to offer Services and enables Customers to find, communicate with, schedule, and pay Providers. FreeTime is a venue and technology provider only.

A-4.2 Providers are independent. Providers are independent contractors who contract directly with Customers. FreeTime does not perform, and is not responsible for performing, any Services. FreeTime does not employ Providers, does not direct or control the manner, means, methods, timing, tools, or details by which Providers perform Services, and does not supervise, guarantee, or warrant the Services.

A-4.3 Direct contract between Customer and Provider. When a Customer books Services, the resulting contract for those Services is formed directly between the Customer and the Provider. FreeTime is not a party to that contract and is not a provider, reseller, broker (except as a limited payment-collection agent as described below), employer, agent, insurer, or guarantor of any Provider or Customer.

A-4.4 Limited payment-collection agent. FreeTime acts solely as the Provider's limited payment-collection agent for the purpose of accepting payments from Customers on the Provider's behalf. Payment of the applicable charges by a Customer to FreeTime, as the Provider's limited agent, satisfies the Customer's payment obligation to the Provider for the amount collected, even if the funds are not immediately remitted to the Provider. FreeTime's role as limited payment-collection agent does not make FreeTime a party to the Services contract or responsible for the Services.

A-4.5 No responsibility for Services or Users. FreeTime does not control and is not responsible for the acts or omissions of any User. FreeTime makes no representation or warranty regarding the conduct, qualifications, quality, safety, legality, licensing, insurance, or suitability of any Provider, Customer, or Service, or regarding the truth or accuracy of any User Content or listing. Any background checks, identity verification, or screening that FreeTime may perform, if any, are limited, are not a guarantee, and do not create any duty or assurance. Users interact with one another at their own risk.

A-5. Accounts and Security

A-5.1 Certain features of the Platform require you to register for an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated. You may register only one account unless FreeTime expressly permits otherwise.

A-5.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to notify FreeTime promptly at legal@freetime.app of any actual or suspected unauthorized use of your account or any other breach of security.

A-5.3 You may not sell, transfer, license, or share your account or account credentials, and you may not use another User's account without permission. FreeTime is not liable for any loss or damage arising from your failure to safeguard your credentials or from unauthorized use of your account.

A-5.4 You may close your account at any time as described on the Platform. FreeTime may retain certain information after account closure as permitted by law and as described in the Privacy Policy, and closure does not relieve you of obligations incurred before closure.

A-6. Acceptable Use and Prohibited Conduct

A-6.1 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are solely responsible for your conduct and your User Content.

A-6.2 You agree that you will not, and will not attempt to, and will not authorize or encourage any third party to:

• use the Platform in any manner that violates any applicable law, rule, regulation, court order, or these Terms, or that facilitates any unlawful activity;
• engage in fraud, deception, or misrepresentation, including submitting false, misleading, or inaccurate information, impersonating any person or entity, or misrepresenting your affiliation with any person or entity;
• harass, threaten, stalk, intimidate, defame, abuse, or defraud any person, or engage in discrimination against any person on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected under applicable law;
• infringe, misappropriate, or violate the intellectual property, privacy, publicity, contractual, or other rights of any person or entity, or collect, store, or disclose personal information about others without authorization;
• upload, transmit, or distribute any virus, worm, malware, ransomware, or other malicious or harmful code, or any material that is obscene, defamatory, harassing, hateful, or otherwise objectionable;
• interfere with, disrupt, disable, overburden, or impair the Platform, its servers, or networks, or circumvent, disable, or interfere with any security, authentication, rate-limiting, or access-control feature of the Platform;
• scrape, crawl, harvest, index, frame, mirror, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Platform, except to the extent such restriction is prohibited by applicable law;
• circumvent or attempt to circumvent the Platform's fees, payment systems, or booking process, including soliciting, accepting, or arranging payment for Services outside the Platform, or soliciting Users to transact off-Platform in a manner that avoids FreeTime's fees (fee circumvention and off-Platform solicitation);
• misrepresent yourself, your Services, your qualifications, licensing, insurance, or availability, or post any listing, profile, rating, or review that is false, misleading, or manipulative;
• use any robot, spider, scraper, data-mining tool, bot, or other automated means or interface not authorized by FreeTime to access the Platform or extract data, or automate access to the Platform in any manner; or
• use the Platform to transmit unsolicited communications, promotions, or advertising, or to engage in any activity that is designed to, or that does, harm FreeTime, its Users, or third parties.

A-6.3 FreeTime may investigate and take any action it deems appropriate for any actual or suspected violation of this Section A-6, including removing Content, restricting, suspending, or terminating accounts, and reporting activity to law-enforcement or other authorities, in each case without liability to you and subject to applicable law.

A-7. User Content and License to FreeTime

A-7.1 You retain ownership of any intellectual property rights that you hold in your User Content. You are solely responsible for your User Content and for ensuring that you have all rights necessary to post it and to grant the license below.

A-7.2 You grant FreeTime a non-exclusive, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to host, store, use, copy, reproduce, modify, adapt, translate, create derivative works from, publish, publicly display, publicly perform, and distribute your User Content, in any media, for the purposes of operating, providing, promoting, developing, and improving the Platform and FreeTime's business, subject to the Privacy Policy.

A-7.3 You represent and warrant that your User Content, and FreeTime's use of it as permitted by these Terms, does not and will not infringe or violate the rights of any third party or any applicable law. FreeTime does not endorse and is not responsible for any User Content and may, but is not obligated to, monitor, screen, edit, or remove User Content in its discretion.

A-8. Ratings and Reviews

A-8.1 The Platform may allow Users to submit ratings and reviews. You agree that your ratings and reviews will be truthful, based on your genuine first-hand experience, and free of unlawful, defamatory, harassing, discriminatory, or infringing content.

A-8.2 You may not submit ratings or reviews in exchange for compensation, manipulate or attempt to manipulate ratings or reviews, submit ratings for transactions you did not participate in, or post reviews that contain private, confidential, or personally identifying information about another person without consent.

A-8.3 Ratings and reviews reflect the opinions of individual Users and not those of FreeTime. FreeTime does not adopt or endorse, and is not responsible for, any rating or review, and may remove or decline to post ratings or reviews that violate these Terms, subject to applicable law, including the Consumer Review Fairness Act.

A-9. Feedback

A-9.1 If you submit ideas, suggestions, or other feedback about the Platform (“Feedback”), you grant FreeTime a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, disclose, reproduce, and exploit the Feedback for any purpose, without restriction, attribution, or compensation to you. Feedback is not confidential, and FreeTime has no obligation to use it.

A-10. Intellectual Property; License to You

A-10.1 The Platform and all Content that FreeTime provides, including the FreeTime name, logos, software, code, designs, text, graphics, and the selection and arrangement thereof, are owned by FreeTime or its licensors and are protected by intellectual-property laws. All rights not expressly granted are reserved.

A-10.2 Subject to your compliance with these Terms, FreeTime grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your personal, non-commercial use, or, for Providers, for the purpose of offering and performing Services in accordance with these Terms and the Provider Agreement.

A-10.3 You may not use FreeTime's trademarks, logos, or brand features without FreeTime's prior written consent. Any unauthorized use of the Platform or FreeTime's Content terminates the license granted in this Section A-10.

A-11. Copyright Policy; DMCA

A-11.1 FreeTime respects the intellectual-property rights of others and expects Users to do the same. FreeTime will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”) and may, in appropriate circumstances and in its discretion, disable or terminate the accounts of Users who are repeat infringers.

A-11.2 If you believe that Content on the Platform infringes your copyright, you may submit a written notice to FreeTime's designated agent that includes the information required by 17 U.S.C. § 512(c)(3). Notices may be sent to: FreeTime LLC, Attn: DMCA Agent, 521 Fifth Avenue, 17th Floor, New York, NY 10175, legal@freetime.app. FreeTime's designated agent is registered with the U.S. Copyright Office.

A-11.3 If your Content was removed in response to a DMCA notice and you believe the removal was in error, you may submit a counter-notification containing the information required by 17 U.S.C. § 512(g). Please be aware that under 17 U.S.C. § 512(f) you may be liable for damages if you knowingly materially misrepresent that Content is infringing or was removed in error.

A-12. Third-Party Services and Links

A-12.1 The Platform may contain links to, or integrate with, third-party websites, applications, and services, including payment processors, mapping providers, and communications tools (“Third-Party Services”). FreeTime does not control and is not responsible for Third-Party Services, and the inclusion of a link or integration does not imply endorsement.

A-12.2 Your use of Third-Party Services is at your own risk and may be subject to separate terms and privacy policies. FreeTime disclaims all responsibility and liability for Third-Party Services, including their availability, accuracy, content, products, and practices.

A-13. Electronic Communications; SMS and Text Messages

A-13.1 By using the Platform, you consent to receive communications from FreeTime electronically, including by email, in-application message, and, where you have provided consent, by text message. You agree that all agreements, notices, disclosures, and other communications that FreeTime provides electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the federal E-SIGN Act.

A-13.2 SMS/text-message consent. If you elect to receive text messages, you agree to the following: FreeTime and its service providers may send you recurring automated or non-automated text messages, including booking confirmations, reminders, service updates, and, where you have separately opted in, marketing messages, to the mobile number you provide.

A-13.3 You may withdraw consent to receive marketing communications at any time by following the unsubscribe or opt-out instructions in the communication or as described in the Privacy Policy. You may continue to receive transactional or relationship messages as permitted by law.

A-14. Disclaimers

A-14.1 THE PLATFORM AND ALL CONTENT AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, FREETIME DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

A-14.2 FREETIME DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. FREETIME MAKES NO WARRANTY REGARDING THE CONDUCT, QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY PROVIDER, CUSTOMER, OR SERVICE, OR THE ACCURACY OR RELIABILITY OF ANY CONTENT. NO ADVICE OR INFORMATION OBTAINED FROM FREETIME OR THROUGH THE PLATFORM CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

A-14.3 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by applicable law.

A-15. Limitation of Liability

A-15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, FREETIME AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS (THE “FREETIME PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE PLATFORM, THE SERVICES, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT THE FREETIME PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

A-15.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE FREETIME PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM, THE SERVICES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO FREETIME IN THE 3 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100 (ONE HUNDRED U.S. DOLLARS).

A-15.3 The limitations in this Section A-15 apply to the maximum extent permitted by law and form an essential basis of the bargain between you and FreeTime. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in that case, FreeTime's liability is limited to the maximum extent permitted by law.

A-15.4 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, or willful misconduct where such limitation is prohibited.

A-16. Indemnification

A-16.1 To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the FreeTime Parties from and against any and all claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Platform; (b) your User Content; (c) your violation of these Terms or any applicable law; (d) your violation of the rights of any third party; and (e) for Customers and Providers, any Services requested, booked, provided, or received, or any dispute or interaction between you and any other User.

A-16.2 FreeTime reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with FreeTime's defense. You will not settle any matter that imposes any obligation on, or requires any admission by, any FreeTime Party without FreeTime's prior written consent.

A-17. Binding Arbitration and Class-Action Waiver

A-17.1 PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND FREETIME TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAYS YOU CAN SEEK RELIEF, INCLUDING BY WAIVING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

A-17.2 Agreement to arbitrate. You and FreeTime agree that any dispute, claim, or controversy arising out of or relating to the Platform, these Terms, or the relationship between you and FreeTime (a “Dispute”) will be resolved by final and binding arbitration on an individual basis, except as expressly provided in Section A-17.6. This agreement to arbitrate is governed by the Federal Arbitration Act.

A-17.3 Arbitration rules and forum. The arbitration will be administered by AAA under its then-current consumer arbitration rules, as modified by these Terms. The seat and location of the arbitration will be Clark County, Nevada, provided that the arbitrator may allow telephonic or video participation, and, for claims where you are a consumer, the arbitration may proceed in your county of residence or remotely where required by the administrator's rules or applicable law. Judgment on the award may be entered in any court of competent jurisdiction.

A-17.4 Class-action and jury-trial waiver. YOU AND FREETIME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING. YOU AND FREETIME WAIVE ANY RIGHT TO A TRIAL BY JURY.

A-17.5 30-day right to opt out. You may opt out of this Section A-17 by sending written notice of your decision to opt out to legal@freetime.app (or to 521 Fifth Avenue, 17th Floor, New York, NY 10175) within thirty (30) days after you first become subject to these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, this Section A-17 will not apply to you, and neither you nor FreeTime will be required to arbitrate Disputes; opting out has no effect on any other provision of these Terms or on any prior arbitration agreement between you and FreeTime.

A-17.6 Carve-outs. Notwithstanding the foregoing, either party may (a) bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies, and (b) seek temporary or preliminary injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights, in each case without waiving the agreement to arbitrate the remaining Dispute.

A-17.7 Delegation. Except as to the enforceability of the class-action waiver in Section A-17.4, all threshold questions concerning the interpretation, scope, applicability, enforceability, or formation of this arbitration agreement, including whether a Dispute is subject to arbitration, are delegated to and will be decided by the arbitrator.

A-17.8 Severability of this Section. If the class-action waiver in Section A-17.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and adjudicated in a court of competent jurisdiction, while the remaining claims proceed in arbitration. If any other portion of this Section A-17 is found unenforceable, it will be severed and the remainder will continue in effect.

A-18. Termination and Suspension

A-18.1 You may stop using the Platform and close your account at any time. FreeTime may suspend, restrict, or terminate your access to all or part of the Platform, and may remove Content, at any time, with or without notice, for any reason, including if FreeTime believes that you have violated these Terms, that your account presents a risk to FreeTime or others, or as required by law.

A-18.2 Upon termination, the license granted to you under Section A-10 ends and you must stop using the Platform. Termination does not affect any rights or obligations that accrued before termination, and any confirmed bookings and payment obligations remain subject to Part B and, for Providers, the Provider Agreement.

A-18.3 The provisions of these Terms that by their nature should survive termination will survive, including the Definitions, Sections A-7, A-9, A-10, A-14, A-15, A-16, A-17, A-20, A-21, and Part B Section B-6.

A-19. Export Controls; U.S. Use Only

A-19.1 The Platform is controlled and operated from the United States and is intended for Users located in the United States. FreeTime makes no representation that the Platform is appropriate or available for use outside the United States, and access from jurisdictions where the Platform or its content is illegal is prohibited.

A-19.2 You agree to comply with all applicable U.S. export-control and sanctions laws. You represent that you are not located in, and are not a national or resident of, any country subject to U.S. embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties.

A-20. Governing Law

A-20.1 These Terms and any Dispute are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section A-17.

A-20.2 Subject to the arbitration agreement in Section A-17, and to the extent a Dispute is not subject to arbitration or a party seeks relief in court as permitted by these Terms, you and FreeTime consent to the exclusive jurisdiction of, and venue in, the state and federal courts located in Clark County, Nevada, and waive any objection based on inconvenient forum.

A-21. General Provisions

A-21.1 Notices. FreeTime may provide notices to you by email, in-application message, or posting on the Platform. You may provide notices to FreeTime at legal@freetime.app or by mail to 521 Fifth Avenue, 17th Floor, New York, NY 10175. Notices are deemed given when sent or posted.

A-21.2 Assignment. You may not assign or transfer these Terms or any rights or obligations under them without FreeTime's prior written consent, and any attempted assignment in violation of this provision is void. FreeTime may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

A-21.3 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions will remain in full force and effect.

A-21.4 Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, and, for Providers, the Provider Agreement, constitute the entire agreement between you and FreeTime regarding the Platform and supersede all prior or contemporaneous understandings on that subject. For Providers, and solely as to Provider-specific matters, the Provider Agreement controls over these Terms to the extent of any conflict, as described in Part C.

A-21.5 Force majeure. FreeTime is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, labor disputes, utility or telecommunications failures, governmental actions, and internet or third-party service disruptions.

A-21.6 No waiver. FreeTime's failure to enforce any provision of these Terms is not a waiver of that provision or of any other right. Any waiver must be in writing and signed by an authorized representative of FreeTime to be effective.

A-21.7 Survival. The provisions identified in Section A-18.3, and any other provisions that by their nature should survive, will survive termination of these Terms or your use of the Platform.

A-21.8 Relationship; no third-party beneficiaries. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and FreeTime, except for the limited payment-collection agency described in Section A-4.4. Except for the FreeTime Parties, there are no third-party beneficiaries to these Terms.

A-21.9 Headings; interpretation. Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

A-21.10 Contact. Questions about these Terms may be directed to FreeTime LLC at legal@freetime.app or 521 Fifth Avenue, 17th Floor, New York, NY 10175.

Part B: Additional Terms for Customers

The terms in this Part B apply to Customers who request, book, or purchase Services, in addition to the terms in Part A. In the event of a conflict between Part A and Part B as to Customer bookings, Part B controls.

B-1. Bookings and Scheduling

B-1.1 The Platform allows Customers to request, schedule, and book Services from Providers. When you book Services, you enter into a direct contract for those Services with the Provider. FreeTime is not a party to that contract and is not responsible for the Services, as described in Section A-4.

B-1.2 You are responsible for providing accurate booking information, including the service address, scope, timing, access instructions, and any special requirements. Service availability, scope, and scheduling are determined between you and the Provider, subject to the Platform's tools and any category-specific requirements.

B-1.3 A booking is confirmed when the Platform indicates confirmation. FreeTime does not guarantee that any Provider will accept, attend, or complete any booking, and is not liable for a Provider's failure to do so, though FreeTime may offer rebooking or refund assistance as described in Section B-3.

B-2. Pricing, Payment, and Authorization

B-2.1 Prices for Services, together with any applicable fees, surcharges, and taxes, are displayed on the Platform before you confirm a booking. By confirming a booking, you agree to pay the total amount presented, and you authorize FreeTime, as the Provider's limited payment-collection agent, to charge your designated payment method for that amount.

B-2.2 You authorize FreeTime and its payment processors to store your payment credentials and to charge your payment method for the Services, any authorized tips, and any additional amounts you approve (such as for changes in scope or additional services). You represent that you are authorized to use the payment method you provide.

B-2.3 Tips. The Platform may allow you to add a voluntary tip for a Provider. Tips are optional, are intended for the Provider, and will be remitted to the Provider through FreeTime as limited payment-collection agent.

B-2.4 Taxes. Prices may be exclusive of applicable taxes, which will be added where required. You are responsible for any taxes imposed on your purchase of Services other than taxes on FreeTime's net income. Providers are solely responsible for their own income and self-employment taxes.

B-2.5 Payment as agent. FreeTime collects payment solely as the Provider's limited payment-collection agent. Your payment to FreeTime satisfies your payment obligation to the Provider for the amount collected. FreeTime's collection of payment does not make it a party to the Services contract or responsible for the Services.

B-3. Cancellations, Rescheduling, and Refunds

B-3.1 Cancellations, rescheduling, and refunds are governed by the cancellation and refund policy presented on the Platform at the time of booking, which is incorporated into these Terms. Cancellation fees or charges may apply as disclosed in that policy. You can read the current policy on our Cancellation and Refund Policy page.

B-3.2 If a Provider cancels or fails to perform a confirmed booking, FreeTime may, in its discretion or as required by the applicable policy, assist with rebooking or facilitate a refund of amounts collected for the affected Services. Except as required by law or the applicable policy, refund decisions regarding the Services are made in coordination with the Provider, consistent with FreeTime's role as limited payment-collection agent.

B-3.3 Nothing in this Section B-3 limits any rights you may have under applicable consumer-protection law.

B-4. Access to the Home and Premises Safety

B-4.1 Many Services are performed in or around your home or premises. You are responsible for providing the Provider with safe, lawful, and timely access to the location where the Services are to be performed and for accurately describing the premises and any hazards.

B-4.2 You agree to provide a reasonably safe environment for the Provider, to secure or disclose known hazards (including pets, weapons, hazardous materials, and unsafe conditions), and to safeguard your own valuables, medications, and confidential materials. You are responsible for obtaining any permissions required for the Provider to access the premises, including from landlords, co-occupants, or building management.

B-4.3 FreeTime is not responsible for the condition or safety of your premises, for the acts or omissions of any Provider on your premises, or for any loss or damage occurring at your premises, except to the extent required by applicable law.

B-5. Customer Conduct and Prohibited Items

B-5.1 You agree to treat Providers with respect and to refrain from any harassing, discriminatory, threatening, abusive, or unlawful conduct. The prohibited-conduct rules in Section A-6 apply to your interactions with Providers and with FreeTime.

B-5.2 You agree not to request or require a Provider to perform any task that is unlawful, unsafe, or outside the scope of the booked Services, and not to expose a Provider to hazardous conditions or materials, illegal drugs, or weapons at the service location. You must not solicit or arrange Services or payment outside the Platform in violation of Section A-6.

B-6. Assumption of Risk and Release

B-6.1 Assumption of risk. YOU UNDERSTAND AND ACKNOWLEDGE THAT SERVICES ARE PERFORMED BY INDEPENDENT PROVIDERS, OFTEN IN YOUR HOME OR ON YOUR PREMISES, AND THAT THE USE OF THE PLATFORM AND THE RECEIPT OF SERVICES INVOLVE INHERENT RISKS, INCLUDING RISKS OF PERSONAL INJURY, PROPERTY DAMAGE OR LOSS, AND EXPOSURE TO ILLNESS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL SUCH RISKS ARISING FROM YOUR USE OF THE PLATFORM AND YOUR RECEIPT OF SERVICES.

B-6.2 Release of FreeTime. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE AND FOREVER DISCHARGE THE FREETIME PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, LIABILITIES, AND EXPENSES OF EVERY KIND, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO THE SERVICES, THE ACTS OR OMISSIONS OF ANY PROVIDER, OR ANY INTERACTION BETWEEN YOU AND A PROVIDER.

B-6.3 This release runs in favor of FreeTime only and does not release the Provider. You retain any rights and remedies you may have directly against the Provider who performed or failed to perform the Services. This Section B-6 does not limit any liability that cannot be released or limited under applicable law.

B-6.4 If you are a resident of a jurisdiction that limits general releases of unknown claims (for example, California Civil Code Section 1542), you acknowledge that you have been advised of, and to the extent permitted by law waive, the protection of any such statute with respect to the released claims.

B-7. No Employment of Providers; Background-Check Disclaimer

B-7.1 Providers are independent contractors and are not employees, agents, or representatives of FreeTime or of you (unless you and the Provider separately and expressly agree otherwise, in which case FreeTime is not a party to that arrangement). By booking Services, you are not employing the Provider through FreeTime.

B-7.2 FreeTime does not guarantee the background, identity, qualifications, licensing, insurance, or fitness of any Provider. Any screening or verification that FreeTime may perform, if any, is limited and is not a substitute for your own judgment. To the extent any background or screening information is provided, it is provided without warranty and subject to applicable law, including the Fair Credit Reporting Act.

Part C: Additional Terms for Providers

C-1. Providers Must Accept the Independent Contractor Agreement

C-1.1 To offer, schedule, or perform Services through the Platform, you must separately review and accept the FreeTime Independent Contractor Agreement (the “Provider Agreement”). The Provider Agreement governs the provider relationship, including worker classification, onboarding and eligibility requirements, service standards, fees and payment terms, insurance, taxes, confidentiality, and provider-specific representations, warranties, and indemnities.

C-1.2 These Terms also apply to your general access to and use of the Platform. To the extent of any conflict between these Terms and the Provider Agreement as to Provider-specific matters, the Provider Agreement controls. As to general Platform use that is not addressed by the Provider Agreement, these Terms control.

C-1.3 As a Provider, you acknowledge that you are an independent contractor, that you contract directly with Customers for the Services, and that FreeTime acts only as a neutral technology marketplace and as your limited payment-collection agent, as described in Section A-4. You are solely responsible for the Services you provide and for compliance with all laws applicable to those Services, including licensing, insurance, and tax obligations.

Acknowledgment and Acceptance

BY ACCESSING OR USING THE PLATFORM, OR BY CLICKING “I AGREE” OR A SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE, INCLUDING THE BINDING ARBITRATION AND CLASS-ACTION WAIVER IN SECTION A-17 AND THE ASSUMPTION OF RISK AND RELEASE IN SECTION B-6, AND THAT YOU AGREE TO BE BOUND BY THEM.

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